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Sierra Moreno, Colón Mauricio, Romero Castro, Ana Lucia and Galarza Torresano, Iván Danilo Impacto de la capacitación en las competencias del personal hacia el servicio al cliente. Banco Internacional Sucursal Ibarra. Conrado, Feb 2024, vol.20, no.96, p.198-205. ISSN 1990-8644

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