LOPEZ DIAZ, Mayeris; PEREZ MATOS, Nuria Esther    REMIGIO, María del Carmen. Identification of the general and technical competences for a better library performance: A case study . []. , 15, 1, pp. 0-0. ISSN 1024-9435.

A performance study was conducted in two working groups of a selected Cuban institution aimed at making a diagnosis of the main limitations presented to initiate gradual changes and to implement improvement processes. The technical and general competences that respond to the strategic objectives of the departments "A" and "B" are identified. The maps by departments are prepared and the existing gaps are delimited. Finally, a proposal for the improvement of performance is made.

: Competences; group studies; performance evaluation; development of collections; book and pamphlet process.

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