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Revista Médica Electrónica
versión On-line ISSN 1684-1824
Resumen
CABAY-HUEBLA, Karina Estefanía; NORONA-SALCEDO, Darwin Raúl y VEGA-FALCON, Vladimir. Relationship between job stress and job satisfaction of the administrative staff of the General Hospital Riobamba. Rev.Med.Electrón. [online]. 2022, vol.44, n.1, pp. 69-83. Epub 28-Feb-2022. ISSN 1684-1824.
Introduction:
jobal stress is considered the disease of the 21st century. It strikes on the job satisfaction that is important in the performance of the worker. COVID-19 affects the working environment of the health care workers-including the administrative staff-therefore it is worthy to study this population.
Objective:
to determine the relationship between stress and jobnal satisfaction of the administrative staff of the General Hospital Riobamba, of Ecuador, during the COVID-19 pandemic.
Materials and methods:
a cross-sectional, correlational and descriptive study of the administrative staff that worked during the COVID-19 pandemic was carried out. Two questionnaires were applied: ILO-WHO Job stress questionnaire and the Job satisfaction questionnaire S20/23.
Results:
76 % of the studied population presented a low stress level, but a representative relationship was found between the different stressors and the nominal variable of the work area. There was no relationship in the configuration analysis between stress and job satisfaction; what was found were inferences between the different factors of both questionnaires. There was no statistically significant relationship between stress and job satisfaction.
Conclusion:
it was found that stressors such as organizational climate, organizational territory and leader's influence increased the probability of affecting individual satisfaction and benefits received in the administrative staff.
Palabras clave : job stress; job satisfaction; administrative staff; COVID-19.