Introduction:

The general change in the conception of health systems of hospitals as institutions has evolved over the centuries, in tune with the great changes of humanity.

Objectives:

To evaluate the state of organizational management in hospital services, to provide adolescent-centered care according to their expectations, determine the training of doctors and nurses, and describe the hospital structure.

Methods:

A descriptive and cross-sectional investigation was carried out on 1,845 adolescents admitted to the Southern Teaching Children’s Hospital Dr. Antonio María Béguez César, in Santiago de Cuba, from January 1, 2019 to June 30, 2020. Surveys were applied to hospitalized adolescents to find out the preferences and priorities in relation to various aspects that could improve satisfaction during their hospital stay and with respect to the structure of the wards. The skills of doctors and nurses were evaluated using observation guides.

Results:

Among the aspect analyzed the friendliness of health personnel (83.5 %), dialogic communication (81.6 %) and the visit of friends (53.7 %) were very important for adolescents, as it was the importance of the hospital structure. In relation to adolescents care, most professionals fully showed the skills

Conclusions:

The research showed inadequacies in hospital management for person-centered care.

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