Mi SciELO
Servicios Personalizados
Articulo
Indicadores
- Citado por SciELO
Links relacionados
- Similares en SciELO
Compartir
MediSur
versión On-line ISSN 1727-897X
Resumen
CRUZ RODRIGUEZ, Javier et al. Satisfaction and perceived quality in major outpatient surgery. Medisur [online]. 2023, vol.21, n.2, pp. 482-489. Epub 30-Abr-2023. ISSN 1727-897X.
Background
quality is one of the issues that has aroused the greatest interest in researchers from the most dissimilar branches of production, services and science in recent years. The need to study the perceived quality in the health field and, particularly, in major outpatient surgery has been demonstrated.
Objective:
to evaluate the satisfaction and quality perceived by patients and relatives who use major outpatient surgery; to determine the existence of differences in the patients and relatives’ criteria.
Methods:
descriptive observational study from January 2018 to March 2020 at the General Surgery Service of the Arnaldo Milián Castro Provincial Hospital, in Santa Clara. Telephone interviews were applied to 50 patients (operated for major outpatient surgery) and a family member who had accompanied them during the care process.
Results:
favorable results were obtained in satisfaction and quality perception in patients and relatives without showing significant statistical differences between these groups.
Conclusions:
major ambulatory surgery is a care modality well accepted by patients and their accompanying families.
Palabras clave : quality of health care; patient satisfaction; surgery.