Introduction:

Tools application to carry out strategic planning in maintenance process, is still insufficient in most of the Cuban sugar mills and derivatives factories.

Objective:

To design strategies to improve the maintenance process performance in the "UEB Derivados Heriberto Duquesne".

Materials and Methods:

The main methods and tools used in this research, are focused on the Maintenance area. They are: questionnaires or checklists, documentary review, group dynamics, ERIC matrix, strategic map.

Results and Discussion:

The main result of this research is the proposed procedure. It integrates a group of techniques and tools, scientifically argued, in order to define strategies focused on the improvement of maintenance management. This procedure responds to the desired changes in the object of practical study entity, searching its results improvement.

Conclusions:

With practical application of proposal made it possible to identify some aspects, based on requirements for the maintenance area according to business strategy and interested parties needs and expectations. They are the strategic objective and the key success factors objective achievement, these indicators are used in the specific conditions of study object.

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