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Ingeniería Industrial
versión On-line ISSN 1815-5936
Resumen
GONZALEZ-CRUZ, Ebir; HERNANDEZ-PEREZ, Gilberto; FERNANDEZ-CLUA, Margarita de Jesús y PADRON-SOROA, Sergio Félix. Management auditing of substantival university processes. Ing. Ind. [online]. 2015, vol.36, n.2, pp. 151-162. ISSN 1815-5936.
The current paper shows an auditing procedure for the university’s substantive processes, which constitutes an ISO requisite for quality management systems according to the NC 9001:2008. This procedure acquires special nature when the organization decides integrating the quality to other management systems. The objective is to expose the results in the application of the audit procedure of processes, from the perspective of the integration of the systems of quality and of internal control in high education institutions. The utilized methods were the work in groups and the documentary analysis. The present work is concluded with the results of the suchlike application of evaluation of the management for the specific case of the process of PhD formation, that corroborate the category of excellence previously granted by Junta de Acreditación Nacional, showing the improving points.
Palabras clave : Auditing; university management; university substantival processes; quality assessment.