Resumen

SANCHEZ REMON, Dinorah. El servicio de referencia virtual en la gestión de información. ACIMED [online]. 2003, vol.11, n.2, pp. 7-8. ISSN 1024-9435.

The services of virtual reference are an essencial component in virtual libraries for information management. Its origens, the different types of offices, importance and perspective, are treated. Requirements that should perform the virtual clients, are exposed. On line counselling service and of virtual reference room, are characterized.

Palabras clave : LIBRARIES; INFORMATION SERVICES; VIRTUAL REFERENCE SERVICES [history]; VIRTUAL REFERENCE SERVICES [perspective]; VIRTUAL LIBRARY; VIRTUAL USERS; ONLINE INFORMATION SERVICES.