Resumen

MORALES RODRIGUEZ, Onivia et al. Documentation Procedure for Quality Management of Science and Technology Systems in the University. Rev retos [online]. 2017, vol.11, n.2, pp. 111-135. ISSN 2306-9155.

Documents required for science and technology management were designed following a procedure that facilitates implementation of a quality management system in Universities. The procedure suggested to document processes is based on novel components for characterization, disaggregation, specific process selection and detailed study. It will be applied as part of the general procedure by means of interviews, questionnaires, the Grantt chart, impact matrix and computer software (MS project, VISAGY and VISIO). It will facilitate the creation of process charts, flow charts of specific first- and second-level processes; as well as their characterization, interrelation with other processes, and impact of strategic goals in universities. The novelty of this paper lies in documentation design and completion procedure for this particular case. Besides, it can be used as a reference for documentation of the other processes identified. Moreover, it validates the practice of a methodological procedure for process management.

Palabras clave : procedure; quality management system; science and technology management; process approach.

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