Resumen

GADIM, Guliyev Ibrahim; IMRAN, Jabbarova Aynur; MOMIN, Mammadova Sevar  y  SALEH, Salehzadeh Gulchohra. Assessment of the application opportunities of artificial intelligence in digital government in Azerbaijan. Universidad y Sociedad [online]. 2023, vol.15, n.5, pp. 38-48.  Epub 10-Oct-2023. ISSN 2218-3620.

The application of tools and methods based on artificial intelligence in the public sector management process has become a priority issue. Considering this, the objective of this paper was to analyze its use in the field of government and services in Azerbaijan. In the study, the sample study method, the comparative statistical analysis method, the evaluation method and the questionnaire-survey methods were used. A questionnaire with a total of 26 questions was administered to 200 respondents to measure the attitude towards the use of electronic services and digital government applications in the field of administration in Azerbaijan, and the results were analyzed with the SPSS 16.0 program. It was found that despite significant advances in the country in this field, there are still areas of opportunity to work, and it is necessary to educate the population more. The practical importance of the use of modern information and communication technologies in state agencies is justified by their proven benefits; however, their limitations and potential difficulties in their implementation cannot be underestimated.

Palabras clave : Smart management; E-government; Digitalization; Artificial intelligence.

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