Introduction:

the quality evaluation of a product is an important tool to make future decisions and to aspire to an excellent service.

Objective:

to design an evaluative instrument for process indicators in a Dental Prosthetic Service in correspondence with the identified deficiencies.

Methods:

a study was carried out in the Dentistry Faculty of Villa Clara between September 2017 and March 2018. A universe consisting of patients admitted in the planned period was used to evaluate the process indicators; a non-probability sample of 200 patients was selected. Qualitative and quantitative methods and instruments were used.

Results:

difficulties in the control and evaluation of the care processes were diagnosed in the Prosthetic Service. The nominal group contributed the final elements to design the instrument; those aspects in which more than 50% of the specialists agreed in favor of including them were selected. The results of the application and evaluation were expressed in boxes and tables. Most of these results pointed towards compliance with the process indicators in terms of the clinical care process and the technical quality of the devices.

Conclusions:

the specialists accepted the product; positive results were obtained with its implementation, as well as its usefulness was demonstrated.