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MediSur
versión On-line ISSN 1727-897X
Resumen
DAMIAN FORONDA, Jorge Luis et al. Internal communication and job performance in Peruvian health professionals during the COVID-19 pandemic. Medisur [online]. 2021, vol.19, n.4, pp. 624-632. Epub 30-Ago-2021. ISSN 1727-897X.
Background
Rationale: Internal communication within an organization ensures that workers carry out their activities effectively; which, in the health context, translates into prioritizing the patients´ well-being and quality of life.
Objective
to determine the relationship between internal communication and job performance in Peruvian health professionals during the COVID-19 pandemic.
Methods
descriptive correlational study, carried out with the participation of 100 professionals from the maternal-infant department of a public hospital in Chimbote, Peru. Two data collection instruments were applied using online Google questionnaires, corresponding to the variables internal communication and job performance. The information was recorded and processed through descriptive statistics, through frequencies and percentages. The Statistical Package for the Social Sciences program version 26 was used, and a reliability of 95% was considered for Pearson's bivariate correlation.
Results
the work performance of the maternal and child department professionals showed a high level (51%), and that of internal communication was medium (57%). In the analysis by dimensions, a direct and significant relationship was found between descending and job performance, as well as between responsibility and internal communication.
Conclusion
the level of internal communication was medium, adequate with respect to the COVID-19 pandemic situation, and was directly and significantly related to job performance in the Peruvian health professionals who participated in the study.
Palabras clave : Hospital communication systems; task performance and analysis; professional practice; emergency service, hospital.