Resumen

MATA VARELA, Milagros de la Caridad; SANTOS GARCIA, Natalí; RICARDO CABRERA, Henry  y  RODRIGUEZ PEREZ, Berlan. Perceived quality evaluation in an institution of a Higher Education. Conrado [online]. 2019, vol.15, n.69, pp. 26-34.  Epub 02-Sep-2019. ISSN 1990-8644.

The current research is aimed to the design and validation of a questionnaire, which leads to the continuous improvement in a higher education. It allows reaching the highest accreditation level established through the perceived quality evaluation by students. The study case is implemented in the Degree in Law and the Degree in Sociocultural Studies, which belong to a university. Five dimensions and 49 items constitute the designed questionnaire. To fulfill with this objective it is developed different tools for obtaining information, experts’ method and some statistical analysis made with the support of specialized software packages.

Palabras clave : Questionnaire; evaluation; perceived quality.

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