Resumen

ALVARADO RIVADENEYRA, Silas. El plan de cuidados y la calidad de atención que brinda la enfermería en el HNGAI. Rev Cubana Enfermer [online]. 2000, vol.16, n.2, pp. 133-136. ISSN 1561-2961.

The present experimental double design research paper was made at the HNGAI in January, l996. The sample universe was composed of 26 nurses and 44 patients from the medicine ward 3B. The objectives were the following: The present experimental double design research paper was made at the HNGAI in January, l996. The sample universe was composed of 26 nurses and 44 patients from the medicine ward 3B. The objectives were the following: To determine the influence of the care plan on the quality of the attention given by nurses. To compare the quality of the attention given by the nurses of the east and west 3B. To compare the presence of complications in the services of east and west 3B before and after applying the new Nursing Kardex. To compare the opinion of the patients in relation to the quality of the attention given by the nurse of theeast and west 3B. The instruments used were as follows: a new Nursing Kardex, a questionnarie and a survey. The following conclusions were reached: the care plan influences on the quality of the attention given by the nurse, since there is a statistically significant difference (p<0,05) in relation to the decrease of complications from 20 (11%) to 7 (3,3%) in the service where the nurse prepare in written and put into practice the care plan for the hospitalized patients. 100% of them include quality indicators, 76,9% use criteria for its preparation and 84,6% of the nurses evaluate the quality of the attention given. The appareance of complications among the hospitalized patients in east and west 3B before applying the new Nursing Kardex is not significant (p<0,05), compared with the presence of complications in the patients after applying the new Kardex. It was observed a significance of p<0,05, where the service of the east 3B presented 22 complications (12%), and the west 3B had only 7 complications (3,3%). There is a significant percentage of patients from west 3B (86,3%) that had a favorable opinion about the attention given by the nurse compared with the patients from the east 3B, where just 9,1% expressed a favorable opinion (p<0,05).

Palabras clave : NURSING CARE; QUALITY OF HEALTH CARE; HEALTH PLANS AND PROGRAMMES; NURSING ASSESSMENT.

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