Resumen

ALVAREZ LAUZARIQUE, Maria Esther; ROCHA ROSABAL, Marisabel; BAYARRE VEA, Héctor D  y  ALMENARES HERNANDEZ, Kenia. Quality of care to the older adult population at the family physician´s office. Rev Cubana Med Gen Integr [online]. 2014, vol.30, n.4, pp. 388-401. ISSN 1561-3038.

Introduction: population aging is a demographic and social problem worldwide and Cuba is not an exception. The Cuban health care system is aimed at raising the health standards, the quality of health services and the level of satisfaction of the population and its providers. Cuba has over 60 years-old adults accounting for 18.3% of its population, with an upward tendency in the future. As a result, an increase in health service demands has been foreseen, and this situation could affect quality, therefore, evaluating the health care service rendered at the primary level is a must. Objective: to evaluate the quality of health care rendered to the older people in family physician´s offices. Methods: evaluative, descriptive and cross-sectional research study carried out in 10 de Octubre municipality. The information source was the medical histories of 100 patients selected from 10 family physician´s offices under Luis Pasteur and Luis de la Puente Uceda polyclinics. The information was also collected with a validated form. Results: in the study, 31.2% of the variables were rated as good whereas the rest of them did not attain this standard. Conclusions: the quality of the health care process in the family physician´s office showed deficiencies, according to the set standards, which must be considered for the permanent improvement of the health service provided to this population sector.

Palabras clave : quality evaluation; care process; older adult.

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