Resumen

JIMENEZ-VALERO, Bisleivys; SUAREZ-MELLA, Rogelio  y  MEDINA-LEON, Alberto. Procedure for the evaluation and improvement of managment in the hotel industry. Ing. Ind. [online]. 2012, vol.33, n.1, pp. 77-86. ISSN 1815-5936.

The international practice in Technology and Innovation Management (TIM) and the situation of the studied hotel organizations, about science and technology, provide the possibility of identifying the lack of procedures to evaluate the TIM, so, the objective of this paper is to create a procedure of evaluation and an improvement of the Technology and Innovation Management for hotel organizations with all included modality, which contributes to the improvement of its management and development of their processes. The main results are focused on the development of a general procedure, supported by specific procedures for: obtaining dimensions and markers to evaluate the TIM, calculating the markers and integral index of the TIM, designing and implementing improvement proposals.

Palabras clave : technology and innovation management; innovation system; science and technology.

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