Resumen

CASTILLO-VILLAGRA, Raúl Ignacio; TORDOYA-GALVEZ, Javier; QUEUPUMIL-LUZA, Marisol  y  SEGOVIA-BARROS, Vivian. Personnel assignment proposal through simulation for a mining service firm. Ing. Ind. [online]. 2020, vol.41, n.3  Epub 01-Dic-2020. ISSN 1815-5936.

Discrete event simulation is shown as a tool to staff planning at a services firm for copper mining in Chile to reduce waiting times for service development. The simulation model required analysis and statistical treatment of 1238 work orders data provided by the firm. A software was used to simulate; it built the current situation and was compared against 4 scenarios with improvement strategies for staff planning, focused in to reduce both travel distance and service response time. One of the scenarios proposed establishes a 9.36% decrease in weighted average waiting times, although the travel distance increase in relation to the current situation.

Palabras clave : simulation; personnel planning; maintenance management; mining services.

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