Introduction:

Dengue is a problem that affects more than 100 countries and threatens half of the world population. Besides biological factors, the evolution of patients is influenced upon by social factors such as the qualification of the health personnel.

Objective:

Describe the degree of knowledge and acceptance by managers and professionals from the health system for the care of dengue patients.

Methods:

A qualitative operational study was conducted in the provinces of Havana, Ciego de Avila, Cienfuegos and Santiago de Cuba in the period 2014-2017. A questionnaire was applied to assess acquaintance with the Cuban Guides for the Care of Dengue Patients, and group discussions were performed to gather criteria about organizational aspects.

Results:

Most respondents were aware of the main aspects required for the appropriate clinical management of patients and to prevent their death, though varying levels of information were observed. Medical professionals obtained higher scores than non-medical staff.

Conclusions:

Most Health System professionals consider that implementation of patient care actions during epidemics is appropriate and these are performed in a satisfactory manner. They have the indispensable knowledge required to adequately manage patients.

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