Introduction:

You define Pediatría's American Academy as intensive care those that you receive the gravely sick newborn baby or the ones that call for a close watch of the professionals of the neo-natal unit. The quality of the sanitary attention is an attribute more and more appraised for all the implicated in the attention to health (professionals, users and managers) although each one of these groups emphasizes some aspects in particular with respect to the rest.

Objective:

Evaluating the quality of Enfermería's attention in Neonatología's Service. Methods: Juan De accomplished a Descriptive, prospective and longitudinal study himself, in Neonatología's Service of the Infantile North Teaching Hospital James's Cross Martínez Maceira of Cuba in the period January December 2013. The universe was constituted by 754 patients left of the service, his accompanying mothers and 40 nurses that were meeting laboring in the service. They manufactured indicators of quality with standards established for structure, process and result, evaluativo applied over itself an instrument to the nurses and polls of satisfaction the mothers of the neo-born.

Results:

The indicator structure caught up with standards not acceptable as to unsuited equipamiento for his use and the structure of the service, in the process and once all his indicators were proven to be they were evaluated of acceptable, existing good grade of satisfaction of the totality of the mothers that attended with his little babies.

Conclusion:

They did not detect difficulties in the indicators of process and results evidencing that quality of the attention of infirmary in neonatología's service exists.

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