Resumen

SANCHEZ JACAS, Isolina; CABELLO RODRIGUEZ, Yaquelin  y  ESPINO LA O, Zaida. Organizational environment at Fe Dora Beris Dental Clinic, of Santiago de Cuba municipality. ccm [online]. 2018, vol.22, n.2, pp. 225-237. ISSN 1560-4381.

Introduction: organizational or work environment is the human and physical environment in which the daily work unfolds. In order to measure the internal climate of the institution a survey to staff was applied. Objective: to characterize the organizational climate in a dental clinic and its modules, at the Santiago de Cuba municipality, in Cuba, from February to April, 2013. Method: a cross-sectional descriptive study with a universe of 33 workers, physically working at the dental clinic “Fe Dora Beris” of Santiago of Cuba, at the time of research, was conducted. Proposals with 80 items, of the World Health Organization (WHO) and the Panamerican Health Organization (PAHO) related to organizational climate, and a test of motivation, produced and validated by the Centre for Management Techniques of Havana (CMT), were applied to the clinic and its modules´ workers. Primary data was stored in an Excel database. Results: at the clinic leadership behaved satisfactorily. On the other hand, in the dimensions of Reciprocity and Participation, workers at all modules were dissatisfied. They are not motivated due to the lack of resources at the unit, no training to improve their work and, in the case of the modules, poor attention from managers. Conclusions: organizational climate was unsatisfactory. Motivation dimension in modules corresponding to the clinic was proved unsatisfactory.

Palabras clave : work environment; organizational climate; working environment; work motivation; health direction.

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