Resumen

PEGUERO PEREZ, Rolando et al. Statistics analysis of quality indicators of the hospital "Dr. Joaquín Castillo Duany". RCIM [online]. 2013, vol.5, n.2, pp. 132-142. ISSN 1684-1859.

The present investigation was done at the intensive care unit of the hospital "Dr. Joaquín Castillo Duany" in Santiago de Cuba. Multivariate analysis is applied in order to determine and apply a scientific econometric model that helps to estimate and evaluate quality costs, this model will contribute significantly on obtaining a better health service in the hospital. The investigation helps the general fundamental theory upon the quality cost and the application of the canonical correlation as a very potent and little exploited multivariate technique using the principal pillars of the econometrics as an applied science. The indicators of quality and efficiency with the final statistics has permitted us to obtain a mathematical model that permits the estimation of quality cost in the service selected. The above mentioned model application has permitted us to quantify and evaluate the conduct of the quality cost, making it a great utility to generalise to other entity services which constitutes a tool for improve decision making in relation with the cost of quality. It also benefits the evaluation of efficiency level in the health service.

Palabras clave : multivariate analysis; simple regression; homoskedasticity; autocorrelation; econometric model; normality.

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