Resumen

SOCARRAS PENA, Reisbel et al. Case-based reasoning for proposing recommendations in software process improvement. RCCI [online]. 2022, vol.16, n.4, pp. 35-47.  Epub 01-Dic-2022. ISSN 2227-1899.

Software Process Improvement has as its mission to increase the performance and usefulness of the processes. Its essence lies in the application of Good Practices that favor the continuous improvement of processes in the development of software products and services. Several researches insist on the need to reuse the previous experiences of the organizations considering the critical factors that influence the success of process improvement. However, there is much dispersion on how to implement these Best Practices for a successful process improvement. In addition, the reuse of experiences is essential to support decision making, so it is relevant to define recommendations to guide the implementation of Good Practices, based on the results obtained by other organizations that have previously initiated an improvement process. This research proposes a tool based on the reuse of experiences that, taking as a reference the Critical Success Factors in Software Process Improvement, recommends actions to execute the Good Practices in the organization. For this purpose, a computerized system is conceived, based on Case-Based Reasoning, which offers Recommendations for the application of Good Practices with a view to improvement. For the validation of the results, scientific methods are used that converge in a high customer satisfaction with the proposal.

Palabras clave : Case-Based Reasoning; Critical Success Factors; Good Practices; Recommendations; Software Process Improvement.

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