Resumen

SOUZA GOMES, Daniela et al. Use of the information system and its influences on patient safety. Rev. cuba. inf. cienc. salud [online]. 2020, vol.31, n.4  Epub 15-Feb-2021. ISSN 2307-2113.

In this study we analyzed the use of an information system and its influences on patient safety. A study with a qualitative approach was conducted, where interviews were carried out with 21 professionals and observations related to the use of an information system in a Regional Emergency Service in Minas Gerais, Brazil. The data were processed through content analysis and thematic-categorical modality. It was found that there are deficiencies in connectivity; incompatibilities between technology and emergency work; low quality of information; work overload; external and internal pressures; weaknesses in training, technical support and technological evaluation. These situations have weakened the use of technology, which has increased risks to patient safety. It is necessary to develop safe technologies, promote their use and improve them, considering professionals as participants in these processes.

Palabras clave : Health information systems; informatics applied to nursing; patient safety; medical informatics; risk.

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