Resumen

SOLER SANTANA, Raxsy et al. Quality of medical care to persons living with HIV/aids.. MEDISAN [online]. 2013, vol.17, n.8, pp. 3010-3017. ISSN 1029-3019.

An investigation of health systems and services evaluation was carried out in "José Martí Pérez" Teaching Polyclinic in Santiago de Cuba, during the 2009, in order to evaluate the quality of medical care (38 family's physicians and 38 nurses) to the 58 people living with the human immune deficiency virus/aids in this area, according to the scientific-technological dimensions, to the users' satisfaction, to the knowledge of the health providers and effectiveness. By means of a group of experts who established explicit descriptive and normative criteria, they built indicators and they preset standards to evaluate selected aspects of the structure, the process and the results; it was verified that deficiencies existed in the structure of the doctor's offices, with limitation of material resources and scarce knowledge of the sector providers in fundamental aspects of the epidemiology of the infection and of the follow-up to these affected patients, which constituted the indicators of worst results and they also influenced on the inadequate of the evaluation of the selected impact indicators. Finally, it was recommended to carry out systematically training activities for the health providers.

Palabras clave : human immune deficiency virus/aids; medical care quality; medical care quality evaluation; health services evaluation; primary health care.

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