Resumen

CLAIRAT SIERRA, Yudelkys. Quality of care in the Neonatology Service of "Dr. Juan Bruno Zayas Alfonso" Teaching General Hospital. MEDISAN [online]. 2014, vol.18, n.12, pp. 1725-1735. ISSN 1029-3019.

A descriptive and cross-sectional study was carried out with the aim of evaluating the quality of care in the Neonatology Service of "Dr. Juan Bruno Zayas Alfonso" Teaching General Hospital from September, 2013 to March, 2014, for which the investigation was divided in 3 dimensions: structure, process and results; equally, approaches, indicators and standards were established. Generally, deficiencies were identified in the quality of care related to the structure of the Service, in which there was no pediatrician and of the 12 neonatologists who should have been working, there were only 7. Regarding the equipments, it was detected that of the 2 existing thermal cradles, one was not functioning well, for 50.0%, so that this indicator was inadequate; of the 5 available infusion pumps, 1 of them was in bad conditions and 4 were functioning, for 80.0 %, which was inadequate. On the other hand, of the 3 conventional weights, 2 of them were not right, for 67.0% of the established standard, so the indicator was inadequate. Lastly, deficiencies were detected neither in the process nor in the results, so that the whole staff was evaluated as competen

Palabras clave : nurses; neonatologists; nursing care; health care quality; quality indicator of the health care; Neonatology Service.

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