Resumen

AROCHA BANDERA, Martha Milagros; MARQUEZ FILIU, Maricel; ESTRADA PEREIRA, Gladys Aída  y  AROCHA ARZUAGA, Alina. Evaluation of patients and service providers satisfaction in "Fe Dora Beris" Stomatological Clinic. MEDISAN [online]. 2015, vol.19, n.10, pp. 1208-1215. ISSN 1029-3019.

A descriptive and cross-sectional study of 8 dentists and 120 patients assisted at "Fe Dora Beris" Stomatological Clinic was carried out in Santiago de Cuba from July to December, 2014, in order to evaluate the satisfaction level of patients and providers about stomatological services by means of a survey. Criteria, indicators and standards were re-established. Among the main results there were: that just 2 criteria related to the investigation of the providers were inadequate, and regarding the satisfaction level of patients, all the members of the series were satisfied with the care provided

Palabras clave : dentistry; evaluation; patient's satisfaction; satisfaction of service providers; primary health care.

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