Resumo

SANCHEZ JACAS, Isolina; BREA LOPEZ, Isabel Luisa; DE LA CRUZ CASTRO, María Caridad  e  MATOS FERNANDEZ, Ivette. Motivation and Leadership of General Services Subsystem Personnel in Two Maternal Hospitals. ccm [online]. 2017, vol.21, n.2, pp. 434-444. ISSN 1560-4381.

Introduction: the leadership is closely linked to motivation and it is demonstrated that there is a direct relationship between the leadership of the boss and the motivation of the workers. Objective: to describe the state of motivation and leadership in the General Service staff two maternal hospitals in the province of Santiago de Cuba in October 2013. Methods: a descriptive investigation was conducted with the assistants and heads of General Services of two maternal hospitals in the province of Santiago de Cuba whose universe consisted of 112 employees and 6 heads of shifts. The methodology used was given by a remark addressed to meet the performance of their functions using a guide compiled by the authors, a survey of the heads of shifts, to determine the level of knowledge of their duties and applied to them. The test of leadership, while the motivation test was applied to the participants; a document revision of the rules of procedure established by the Ministry of Public Health also performed. The primary data was tabulated through Excel processor system. Results: the demographic variables studied showed 95.8% of females, 42.6% between 21 and 30 years of age and 83.3% in the most common pre-university level. 83.3% of heads of attitude shifts have no leader and 49.2% of General Assistants, are motivated by affiliation. Conclusions: the motivation for affiliation is the most common in the General Assistants and know their roles, while leadership is absent in most of the heads of shifts.

Palavras-chave : leadership and motivation; motivation in hospital workers; working environment; organizational environment.

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