Meu SciELO
Serviços Personalizados
Artigo
Indicadores
- Citado por SciELO
Links relacionados
- Similares em SciELO
Compartilhar
Cofin Habana
versão On-line ISSN 2073-6061
Resumo
MEDINA NOGUEIRA, Yuly Esther et al. Knowledge Management Evaluation in a National Logistic Center. Cofin [online]. 2021, vol.15, n.2 Epub 28-Jul-2021. ISSN 2073-6061.
The knowledge management audit allows a critical and systematic examination of an organization to determine flows, sources, restrictions and gaps in this regard. It also constitutes a form of continuous improvement that adds value to the processes and, therefore, to the company itself. Following a study of 18 questionnaires to audit knowledge management, this article shows the application of a proposal in a national logistics center to evaluate the development of knowledge management processes, check the status of significant variables and propose improvement actions.
Palavras-chave : audit; company; process..