Resumo

RAMOS GONZALEZ, Leidy; SILEGA MARTINEZ, Nemury  e  DIAZ RAMOS, Yoandi. Review about the analysis of post-implementation modifications in management systems.. Rev cuba cienc informat [online]. 2018, vol.12, suppl.1, pp. 236-251. ISSN 2227-1899.

The current enterprise model demands management systems that systematically control the activities and processes of the company. These systems must take into account economic parameters, productivity, satisfaction of workers and customers and their continuous improvement. This is a characteristic of the competitive and efficient companies. Management systems evolve in the post-implementation phase due to changes in business requirements and the environment in which they are developed. An incorrect attention to post-implementation changes usually affects the quality of the information that is managed and can negatively affect the performance of the organization, the satisfaction of users, and the quality of the system. The research community has mainly focused its efforts on contributing to the success of the implementation of a management system, however, no equal attention has been paid the analysis of the post-implementation modifications do not receive the same attention. This paper presents an analysis of proposals that address the impact of changes after implementation and propose how to address the problem for management systems. This analysis allowed to characterize these proposals as well as to identify their insufficiencies.

Palavras-chave : changes; management systems; modifications; post-implementation.

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