Resumo

PONJUAN DANTE, Gloria; ALFONSO SANCHEZ, Ileana; FERNANDEZ VALDES, María de las Mercedes  e  ZAYAS MUJICA, Roberto. Knowledge audit of processes and professional development at the Medical Sciences Publishing House. Rev. cuba. inf. cienc. salud [online]. 2019, vol.30, n.2  Epub 01-Jun-2019. ISSN 2307-2113.

The audit intended to identify the knowledge underlying the main processes performed at the Medical Sciences Publishing House and the behavior of a number of indicators related to professional development which make it possible to assess the current status and future projection of knowledge, as well as become acquainted with areas to be strengthened to contribute to ensure the future performance of the institution. The study was based on a methodology developed by Ponjuán, to assess the knowledge base supporting current processes and identify the behavior of workers in relation to professional development. Identification was made of the knowledge applied in all the main processes of the organization, as well as the behavior of the professional composition of the personnel, their work experience in general and at the institution, the time they devote to their updating, and their visibility in conferences and the social networks, among other factors. The strengths and weaknesses of the institution, as well as identification of the knowledge needed in each process, allowed to suggest a number of aspects related to knowledge, its retention, the organizational processes, and the human and technological components required. These results make it possible to know the organization better and facilitate the introduction of a Knowledge Management program based on a more profound understanding from various perspectives of the current weaknesses and strengths in terms of the knowledge required and its application in internal processes, as well as some characteristics of professional development.

Palavras-chave : knowledge management; knowledge audit models; communities of practice; professional development; organizational processes; case study; ECIMED.

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