Resumo

COLEN MORATO, Ygor et al. Analysis of the Brazilian immunization information system from the perspective of usability heuristics. Rev. cuba. inf. cienc. salud [online]. 2020, vol.31, n.2  Epub 01-Jun-2020. ISSN 2307-2113.

The purpose of the study was to analyze the Brazilian immunization information system from the perspective of usability heuristics. A descriptive qualitative study was conducted evaluating the usability of a new software for the national immunization program based on the ten Nielsen's heuristics. Four specialists from the Information Technology area participated who were knowledgeable about usability and the immunization program. The data were processed by thematic-categorial content analysis. The system provides users with easy access from any place at any time, as long as they can connect to the Internet, and presents usability problems related to perception by users of their place along the route taken within the system itself. It also poses hurdles concerning standardization of the two screens and the resources made available by the system, besides failures and duplication of commands, which hampers the recording of and access to information. The problems clarified in the evaluation of the usability of the Brazilian immunization information system may serve to improve new updated versions.

Palavras-chave : Immunization programs; information systems; electronic health records; heuristics; health assessment.

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