Introduction:

Information and knowledge are strategic resources in organizations, since they guarantee effective decision making and greater adaptability to increasingly dynamic and changing contexts.

Objective:

To propose a diagnostic tool for assessing the understanding of information and knowledge management at the Centro Nacional de Información de Ciencias Médicas/Infomed.

Methods:

An analysis was carried out of the particularities of information and knowledge management in organizations. Centro Nacional de Información de Ciencias Médicas/Infomed was characterized, taking into account its social purpose, structure and informational activity.

Results:

A tool adjusted to the characteristics of this entity is proposed for diagnosing the understanding of information and knowledge management. This diagnostic tool outlines four structural divisions for collecting the information. Its conception and design assess, among other aspects of interest, the cognitive and behavioral elements of the workers in the face of the information and knowledge management processes.

Conclusions:

This tool makes it possible to diagnose the state of understanding of information and knowledge management at Centro Nacional de Información de Ciencias Médicas/Infomed, based on the importance of identifying and developing these processes in the organization. It also takes into account the need to articulate those management components from all organizational levels and with the purpose of fostering an informational culture.