Resumo

SUAREZ PEREZ, Yania  e  NIETO ACOSTA, Olga María. Methodology for Risk Management in the Self-evaluation of the Institute of Pharmacy and Food. Rev. Cubana Edu. Superior [online]. 2020, vol.39, n.3  Epub 01-Out-2020. ISSN 0257-4314.

With the purpose of maintaining the success in the quality of educational services, in this work it was designed a methodology to manage risks associated to the self-evaluation processes of the master's programs offered in the Institute of Pharmacy and Food (IFAL) of the University of Havana. It was adopted the thought based on risk promoted by ISO standards, the general stages of the process described in ISO 31000 and the combination of different quality tools. It was given special attention to the planning of the process, the selection and training of the work team, the identification and consensus on the criteria established to classify the identified risks, as well as their weighting for their treatment and control. The proposed methodology can be generalized as it is flexible and applicable to similar contexts.

Palavras-chave : quality; risk management; ISO 31000; master's degree.

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