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versão On-line ISSN 2077-2955
Resumo
BALIDO LEON, Raquel; CABRE HERNANDEZ, Roquelina Jakeline e LOPEZ RAMIREZ, María Teresa. Professional competences for the touristic shop assistants: formative approach in Cuba. trf [online]. 2022, vol.18, n.3, pp. 586-600. Epub 01-Set-2022. ISSN 2077-2955.
Objective:
This article aims at recognizing the potential and limitations of the formative process of tourist shops assistants at the Tourism Training Center Villa Clara province.
Methods:
Different methods and techniques were used, such as: document analysis, interviews, observation of practicing salespeople and experiences of the training process of shop assistants in the Tourism Training Center.
Result:
The main finding is the description of tourist shops assistants’ professional competencies intended to improve their general and commercial education on the basis of the potentials and limitations identified.
Conclusion:
The training process of tourist shops assistants has gone through different approaches in the curricula. The research allows the identification of potentials and limitations of the competency-based education approach that has been introduced recently.
Palavras-chave : Competency-based education; professional training; commercial education; tourism.