Resumo

FALCON HERNANDEZ, Arelys; NAVARRO MACHADO, Víctor Rene; HERNANDEZ MARTIN, Annia Daisy  e  MOLINA LOIS, Rosa Mirta. Specialized ambulatory center of Cienfuegos province: a view to hospital management in its first decade. Rev Cub Sal Públ [online]. 2022, vol.48, n.4  Epub 01-Dez-2022. ISSN 1561-3127.

The celebration in 2019 of a decade of continuous work of the first ambulatory hospital designed in Cuba motivated the production of this work, that had as an objective to describe the main results in the aspects of hospital meso and micro-management of ´´Héroes de Playa Girón´´ Specialized Ambulatory Center of Cienfuegos province, from 2009 to 2019. Several research works showed the usefulness of management by processes to guarantee the quality of medical care and the integration of institutional and patients safety programs in management and care functions. The first hospital management of the Specialized Ambulatory Center, based on the best national and international experiences, accomplished the objectives for what it was design to by integrating quality, rationality and efficiency. This experience would be an example for other institutions that need an ambulatory care center and a short time in the creation of a university hospital.

Palavras-chave : hospital management; ambulatory hospital; hospital micro-management and meso-management.