Resumo

ESTRADA VERDEJA, Viviana; HIDALGO GARCIA, Carmen Rosa; EXPOSITO MARTIN, Idelbys  e  MARTIN ZALDIVAR, Ledia. Educational strategy for improving the quality of the relationship between dentists and patients. Rev Hum Med [online]. 2010, vol.10, n.1, pp. 0-0. ISSN 1727-8120.

At the dental emergency service of Ignacio Agramonte Polyclinic, there is a deficient relationship between dentists and patients. From January 2008 to February 2009, we carried out an intervention study to assess the influence of an educational strategy designed to improve the quality of the relationship. Out of a universe of 184 patients and 31 dentists, a sample of 92 patients and 23 dentists was randomly selected. Patients provided data by means of a structured survey. A year later, another evaluation was carried out. Results showed the earlier existence of difficulties in communication. Initially the 44.6 percent of the patients considered relationships as bad. After the intervention, 58.6 percent of the patients improved their opinions.

Palavras-chave : Servicio de urgencias estomatológicas; relación interpersonal profesional paciente; comunicación; dental emergency service; professional patient interpersonal relationship; communication.

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