Resumo

GOMEZ-FIGUEROA, Olga; MIRABAL-PAGES, Dayanis; SALGADO-CRUZ, Mayle  e  HERNANDEZ-MADEN, Reynol. Evaluation of the motivation of workers, focus on Enterprise of Aqueduct and Sewage System of Matanzas. Ing. Ind. [online]. 2023, vol.44, n.3, pp. 113-125.  Epub 01-Fev-2024. ISSN 1815-5936.

The research was carried out at the Empresa de Acueducto y Alcantarillado de Matanzas (EAAM), with the aim of developing a procedure for evaluating and improving the motivation of its workers. This procedure is based on a literature review - documentary to obtain theoretical references and basic criteria about work motivation and its study. Methods used include: working with experts and the Kendall Concordance Coefficient, reviewing documents, direct observation, surveys, interviews and statistics for the validation and reliability of the questionnaire. A plan of improvement actions focusses at the continuous improvement of motivational factors, identified as the most affected: recognition, realization and salary.

Palavras-chave : job motivation, motivational factors; procedure; expert.

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