Resumo

RAMOS AZCUY, Fridel Julio  e  GUERRA BRETANA, Rosa Mayelin. Evaluation of the Virtual Learning Service in Quality, Metrology and Standardization Chair. Cofin [online]. 2021, vol.15, n.2  Epub 29-Jul-2021. ISSN 2073-6061.

The objective of this work is to evaluate the quality of the virtual training service in the first experiences carried out in the Chair of Quality, Metrology and Standardization of the University of Havana in this teaching modality. For this purpose, surveys were applied to students in two of the courses given. The attributes that had the greatest negative impact on students' perceptions were those related to reliability, empathy and tangibles (mainly the lack of Internet access in their workplaces). In contrast, the quality of the digital educational media provided received a high rating. In order to increase student satisfaction and achieve the fulfillment of learning objectives, propaedeutic and communication actions are proposed.

Palavras-chave : postgraduate training; virtual training; digital educational media..

        · resumo em Espanhol     · texto em Espanhol     · Espanhol ( pdf )