Resumo

MEDINA NOGUEIRA, Daylin; MEDINA LEON, Alberto  e  NOGUEIRA RIVERA, Dianelys. PROCESS AND KEY FACTORS OF KNOWLEDGE MANAGEMENT. Universidad y Sociedad [online]. 2017, vol.9, n.3, pp. 16-23. ISSN 2218-3620.

The results of a study of 56 concepts and 67 models of knowledge management with the intention of determining the basic variables to consider in your application is. After the collection, study, selection and statistical processing of the information is determined to be the most representative variables and processes are key factors. As a postscript to a study of the state of the art of these two variables is done and the components for each are proposed. For processes a representative diagram of the value chain as a key to achieving the purpose of knowledge management arises.

Palavras-chave : Knowledge; management; processes; keyfactors.

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