Resumo

ACEVEDO-URQUIAGA, Ana Julia et al. Capacity analysis for business decision-making: a general formulation. Universidad y Sociedad [online]. 2023, vol.15, n.6, pp. 136-148.  Epub 10-Dez-2023. ISSN 2218-3620.

Production and service capabilities are variables that influence decision-making in business management. Capacity management has become a tool that interrelates the company and countries with the demand forecast. This article aims to expose how the comprehensive analysis of capabilities in logistics systems is used as the basis for business management decision-making. For this, the Second Generalization of Capacity Calculation (SGCC) is presented as a mathematical formulation for the calculation of the capacities of any logistic process and system; this is the fundamental contribution of this work. For validation of the SGCC as a general algorithm for every type of process, 24 study cases of different characteristics, contexts, and countries were applied to this formulation. As casuistic evidence, the case of the dairy industry is exemplified; here the algorithm is used to decide the possibility of developing new products and as support for the technical phase of the investment analysis, always with the objective of satisfying current and future customer demand.

Palavras-chave : process capacity; production capacity; dairy products; capacity calculation.

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