Resumo

CARDENAS-GARCIA, Ángel; PINEDO, Lloy; GARCIA-CASTRO, Juan Carlos  e  TORRES-DELGADO, Wilson. Evaluation of the quality in use of a transactional system. RCCI [online]. 2023, vol.17, n.3  Epub 01-Set-2023. ISSN 2227-1899.

The Peruvian software industry is experiencing constant growth due to the demand of companies, especially SMEs, and there is a need to evaluate the quality of products. In addition, not studies focused on the evaluation of the quality in use of transactional sales systems are recognized, this being used by 45.2% of manufacturing industries and 35.9% of commerce. It was proposed to evaluate the quality in use of the SYSFACT sales system as a case study, applying the ISO/IEC 25000 standard. The characteristics evaluated were effectiveness, efficiency and satisfaction, and the ISO/IEC 25022 metrics were used for the measurements. The process was carried out through a technical sheet designed according to the criteria of the researchers and based on the scientific literature. The data was processed in Excel. The results show that the SYSFACT system presented an effectiveness of use of 100%, efficiency of 57% and satisfaction of 93% at a level of importance of 30%, 30% and 40%, respectively. It is concluded that the SYSFACT system has an acceptable quality in use of a satisfactory degree at 84.3%, with a deficit of 15.7%.

Palavras-chave : software; ISO/IEC 25000; efficiency; effectiveness; satisfaction.

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