Resumo

SAMA MUNOZ, Darian; IGLESIAS FIDALGO, Eduardo  e  SANCHEZ MUNOZ, Viviana. Quality management and its impact on the efficiency of accounting services. Coodes [online]. 2023, vol.11, n.3  Epub 30-Dez-2023. ISSN 2310-340X.

The analysis offers a vision of the need for the quality management system as a strategic decision that can help improve performance, provide a solid basis for sustainable development initiatives, the correct realization of processes and efficiency in services. This article shows the experience of the Bookkeeping and Management Cooperative Acerco in documenting and standardizing the processes of its quality management system, the way in which some of the requirements of the standard have been approached and the advantages of this. For this purpose, the International Organization for Standardization's 9001 standard of 2015, the organization's diagnostic methods and methodological elements of popular education are articulated, with a view to implementing a quality management system that has an impact on its members, customers and suppliers, consolidating its strengths and improving its weaknesses, seeking continuous improvement.

Palavras-chave : quality management system; popular education; service processes.

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