Resumo

CASTANEDO ABAY, Armando. A Descriptive, Conceptual Model of Management by Process, Assuring Quality, at 21 ^st Century Universities. Rev. Cubana Edu. Superior [online]. 2019, vol.38, n.2  Epub 01-Ago-2019. ISSN 0257-4314.

This paper was aimed at suggesting a model of management by process at today’s universities, and showing how its structure and functioning help their principals fulfill their missions efficiently and effectively, and also how it influences teaching-learning process in the interests of students. For this, university management system’s requirements and input, and output and outcome reflected in graduates’ abilities are taken into consideration.

Palavras-chave : efficacy; management; system; universities.

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