Resumo

ROCHA PALASSON ROSE, Rosilene et al. Acogimiento en las Unidades de Salud de la Familia según el punto de vista de los profesionales. Rev Cubana Enfermer [online]. 2015, vol.31, n.1, pp. 0-0. ISSN 1561-2961.

It is a case of a descriptive investigation with quality approach, which had as goal to discuss the experience of the Welcoming by professionals from the family health teams. The data were collected from three units of the Family Health Strategy of Rio de Janeiro City, from June to August, 2011. The sample was done with 23 health professionals who were interviewed by using a semi-structured script. The analysis of the testimonials showed the existence of two categories: welcoming conception, and experiencing of the Welcoming by professionals. The results obtained in this investigation allowed apprehending that the professionals have a conception of Welcoming consistent with National Humanization Politics, where the user must have the precedence to be attended as soon as his arrival to the service, be well treated by all the professionals and has his need answered. However, despite of this conception, it became clear that on the day by day of the units, the professionals need to improve the conception of the Welcoming as organizer of the working process of the teams as persists the fragmentation on the given assistance, which makes the practical professional far from the integration of the actions between the team members and the interdisciplinarity as a guiding principle of the work of the Family Health Strategy.

Palavras-chave : family health program; welcoming; professional-patient relations.

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