Introduction:

In 2018, the International Organization for Standardization published the Standard ISO 21001, Educational Organization Management System. Its implementation in postgraduate academic training will allow providing an educational service that consistently complies with the legal requirements, aimed at raising the satisfaction of all interested parties. These elements were evidenced in two organizations that provide master's and specialty programs in postgraduate education.

Objective:

To analyze the Standard ISO 21001’s requirements for its usage in organizations that provide academic postgraduate training services, mainly master's programs.

Development:

With the implementation of the Standard ISO 21001, the aim is to offer better educational service, based on the evaluation of the degree to which the students’, their families’, professors’, the labor market’s, and the overall society’s requirements are met. In view of this, the educational organization management system includes all the processes, people and forms of action necessary to achieve quality educational services and products. In order to show the Standard’s application to the academic postgraduate course, we used, as study cases, the master's programs from the Center of Biomaterials at University of Havana and from the National Center of Minimum Access Surgery.

Conclusions:

The Standard ISO 21001, applied to the academic postgraduate course, allows managing internally the quality of training services, in view of fulfilling the needs and expectations of all interested parties and achieving higher accreditation categories.

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