Resumo

DUENAS BECERRA, Jesús. Psicología y ética en función de la atención al usuario. ACIMED [online]. 2003, vol.11, n.3, pp. 13-14. ISSN 1024-9435.

The concepts of Psychology and Ethics are defined from a basically humanist perspective. These concepts are introduced in the librarian practice with the aim of improving the relationship between librarian and user, and, consequently, the service provided to the user.

Palavras-chave : PSYCHOLOGY; PROFESSIONAL ETHICS; INTERPERSONAL RELATIONS; INFORMATION PSYCHOLOGY; PROFESSIONAL ETHICS; USER SATISFACTION.