Resumo

AGUILA GARCIA, Odalys; PENA JIMENEZ, Lucía; PEREZ QUINTERO, Maylin  e  FERNANDEZ PEREZ, Léster. Evaluation of quality management in Villa Clara medical library network. Medicentro Electrónica [online]. 2023, vol.27, n.4  Epub 01-Dez-2023. ISSN 1029-3043.

Quality is a worldwide requirement in the education area, and at the same time it is a fundamental indicator for educational institutions which are subjected to provide a service of excellence. For this reason, evaluating the quality management of medical libraries in Villa Clara is a necessity, in order to contribute to the improvement of their functioning and to achieve a higher level of satisfaction of their users' information needs. The evaluation model for Cuban university libraries and the normative, theoretical and methodological documents of the National Information Center of Medical Sciences regarding this subject were taken as theoretical references.

Palavras-chave : total quality management; libraries, medical.

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