Background:

Dental care quality has become a necessity. In Cuba, the National Program for the People´s Comprehensive Stomatology Care aims to increase and improve dental care.

Objective:

To assess the Comprehensive General Stomatology quality service at Camilo Cienfuegos polyclinic in Sancti Spíritus.

Methodology:

A cross-sectional descriptive observational research was conducted at Camilo Cienfuegos Polyclinic in Sancti Spíritus from September 2019 to January 2020. 19 stomatologists from the unit and 368 patients belonging to clinics 8 and 9 of the area were selected who met the inclusion criteria. Quality was used as a variable, and operationalized in the dimensions: structure, process and results and their measurement criteria. Theoretical, empirical and statistical methods and data collection also analysis techniques were used. Satisfaction surveys were conducted on patients and professionals.

Results:

Structure and process dimensions, with 20 and 10 points respectively, were evaluated as regular, the result dimension as good for an 8-point value.

Conclusion:

Comprehensive General Stomatology quality service at Camilo Cienfuegos polyclinic in Sancti Spíritus was evaluated as regular.

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