Resumo

CRUZATA SANTOS, Rubén  e  ALVAREZ YERO, Juan Carlos. Indicators for self-assessment of the quality of University Extension process. Rev Hum Med [online]. 2019, vol.19, n.3, pp. 504-521.  Epub 15-Dez-2019. ISSN 1727-8120.

The work has the objective of preparing a proposal of indicators for the self-evaluation of the University Extension process, which allows for the continuous improvement of Higher Education Institutions with a quality approach. Methods and techniques such as document review, survey and scaling were used, which made it possible to verify the feasibility of the proposed indicators and as a result, the need to promote alternatives for the internal evaluation of the process, in which its multidimensional and integrative character is recognized, as well as its indicative value of relevance in terms of satisfying the needs of the actors involved in its development. According to the case study presented, the indicators made it possible to generate a better assessment of the performance and social interaction of the university institution in question. Through the definition and application of the indicators for the self-assessment of the quality of university extension, valuations are carried out to support a quality policy for this process.

Palavras-chave : self-assessment; university extension; quality improvement; indicators.

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