Foundation:

providers of health systems and services need to provide comprehensive care to people in epidemiological surveillance by COVID-19. Technologies are required for an intervention which facilitate and improve the accompaniment, driving, support and the relief of psychological discomfort to this group of patients.

Objective:

to propose a methodology for the psychological approach of service providers to people in epidemiological surveillance by COVID 19 in the Cienfuegos province.

Methods:

research and development work, conducted at the Department of Psychology of the Cienfuegos Faculty of Medical Sciences. Methods of the theoretical and empirical level were used, among the latter expert criteria, composed by eight professors who met the selection criteria. Each expert was given the proposal and a questionnaire prepared for this purpose which grouped eight criteria to be evaluated. The responses were processed quantitatively, through counting and by their percentage representation, and the mean and standard deviation were also calculated.

Results:

experts considered that there was coherence between stages, consistency between their instruments of inquiry and those of timely intervention, as well as pertinent and suitable as well as very useful for providers.

Conclusion:

this methodological proposal shows structural and functional requirements which print a quality seal for the purposes it was developed. It is an instrument that may be improved as its use expands.

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